Privacy & Cookie Policy

The Porch Fairies Ltd is committed to protecting your privacy and security. Any information collected will be gathered, stored and managed in accordance with this privacy policy. This policy has been updated to demonstrate that we hold limited data about you, that it is held securely and safely, and that our processes comply with the new General Data Protection Regulations, introduced in May 2018. This policy may change from time to time, so you are welcome to refer to it as often as you wish to ensure you are happy with any changes. Continued use of The Porch Fairies’ website indicates agreement with this policy.

Information we collect

We collect the following information about you, but only when you place an order with us via this website ( or directly with us on email or on the telephone:

  • Name
  • Postal address(es) – both billing and delivery if necessary
  • Phone number
  • Email address

If you use a credit/debit card to purchase from us the card details are handled separately by a payment partner such as Paypal. If you order on the telephone or email directly with us, your credit/debit card details are not stored and we do not record any telephone conversations. We will never ask you to send your card details on email.

We also collect your email address if you have signed up to our newsletter online, signed up at a show or fair, or made an enquiry with a view to a future purchase. You are free to unsubscribe at any time.

How we use the information we collect

The Porch Fairies Ltd has a legitimate interest to collect and process the information mentioned above about you for the following reasons:

  • To process your order and contact you regarding your order should this be necessary, for example to check details, inform you of your order’s shipping status, or to answer your enquiries. Without this we may be unable to deliver your order.
  • To contact you with news, products and promotions by email.

The Porch Fairies will store your data safely for as long as is necessary for these purposes.


The Porch Fairies Ltd is committed to ensuring that your information is stored safely and securely. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures. The Porch Fairies will take all reasonable precautions to keep the details of your order and payment secure but unless The Porch Fairies Ltd are negligent, they will not be liable for unauthorised access to information supplied by you.


We use cookies on The Porch Fairies website to track user activity on the site and to enable various types of functionality. While we will endeavour to keep the list below updated, The Porch Fairies site relies on many third party services and the list may therefore become out of date if those services alter the cookies they use.

Please note that all of these Cookies exist to enable functionality on the website and not for advertising purposes. If you do not wish these cookies to be tracked you can disable them in your browser, but this may negatively effect your experience on the site.

There are two types of cookie you may encounter when using this website:

First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site.

Third party cookies: these are cookies found in other companies’ internet tools which we are using to enhance our site, for example Facebook or Twitter have their own cookies, which are controlled by them.

Links to other websites

Our website may contain links to other sites of interest. However, once you have used these links to leave our website, you should note that we do not have any control on content of other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such websites and such websites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Disclosure to third parties

The Porch Fairies Ltd will not share your information for marketing purposes with any third parties unless we have received your permission or are required to do so by law. Any third party contractors employed by The Porch Fairies Ltd with access to your data will be subject to comply with our Privacy Policy. This includes, but is not limited to, our IT service provider and package delivery parties. The Porch Fairies Ltd uses MailChimp for online marketing communications. This does not affect your rights as MailChimp holds certification for the both the EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield.

Email newsletters

The Porch Fairies Ltd will use your data for marketing purposes where consent has been given. If you are unclear as to whether you have provided consent, or no longer wish to receive email news, you can opt out of receiving these communications at any time by selecting the “Unsubscribe” link within any of our email campaigns. You can also opt out by sending us an email to with your details and we will ensure you are unsubscribed from future email communications. You are welcome to re-subscribe at any time.

Updating your personal information

The Porch Fairies will endeavour to keep your information accurate and up-to- date. If your personal details change, you can inform us if you wish by sending an email to You may request a copy of the personal details we hold by emailing us, or writing to us at 1 Bathurst Road, Norwich, Norfolk, NR2 2PP. You may also exercise at any time your right to have your data deleted or restricted by emailing or writing to us at the above addresses.

If you have any queries or concerns regarding our Privacy Policy then please get in touch with us by emailing us or writing to us at the above address.

Applicable Law

All standard details of risk and title, and limitation of liability apply. These terms of sale and the supply of the goods will be subject to English law.

Page last updated 20th August 2019.