Non-acceptance of an order may be as a result of one of the following: The product you ordered may be unavailable from stock; our inability to obtain authorisation for your payment; or the identification of a pricing or product description error.
We can at our sole discretion decline to process any transaction without giving a reason.
The supply of all our products is subject to availability, and we reserve the right to withdraw products at any time. We make every effort to ensure the details of products on our site are accurate and up to date, but if your order cannot be fulfilled we will notify you with an option of waiting for the product to become available or be given a full refund for the product which is unavailable.
We reserve the right to withdraw any special offer codes that we have publicised at any time without giving any notice. Only one code may be used per transaction.
We will inform you (normally by email) when your order has been sent with an estimated delivery time, although we cannot be held liable for the postal company’s failure to meet any promised delivery deadlines. Some items may require a signature for proof of delivery and tracking purposes. We cannot be liable for late deliveries due to your non-availability to provide this proof of delivery signature.
Our delivery charges are based on product weight and separated into 4 geolocations (UK, Europe, USA, Rest of World), the category or categories of the product(s) you purchase and are applied ‘per order’. Each separate order will have its own set of charges.
If you select “Collect from Studio” at checkout, there are of course no delivery charges.
Delivery in the UK for non-trade customers is FREE.
Trade customers enjoy FREE DELIVERY (carriage paid) once their net basket value (i.e. ex-VAT) reaches £100.00. Net order values below £100:00 will qualify for P&P charge of £7:50.
Large letter (max 1kg (about 10 greeting cards) – tracked): £9.00.
Small parcel (max 2kg – tracked): £15.00.
Large parcel (max 5kg – tracked): £25.00.
USA (North America)
Large letter (max 1kg (about 10 greeting cards) – tracked): £12.00.
Small parcel (max 2kg – tracked): £24.00.
Large parcel (max 5kg – tracked): £40.00.
Rest of World
Large letter (max 1kg (about 10 greeting cards) – tracked): £18.00.
Small parcel (max 2kg – tracked): £20.00.
Large parcel (max 5kg – tracked): £50.00.